November 2003

Emotional Communication

Welcome to this month’s L’Epée Coaching & Consulting Newsletter. A warm welcome to our newest readers, and as always, warm appreciation to our long-time readers. I hope you are all enjoying the onset of brisk weather this autumn.

L’Epée Coaching & Consulting is happy to introduce its new workshop series Coaching for Performance

1. Coaching for Performance Workshops

A manager’s main responsibility is to make sure that his team will produce results. Among the many tools he has at his disposal, coaching is becoming increasingly sought after, although few people really understand what coaching is all about.

The objective of this new workshop series is to share with managers, HR professionals and anyone interested in increasing productivity the basics of coaching as a management tool. The series will help you figure out how to align what you think (your head) with what you feel (your emotions) with what you do (your behavior). As a result, you and your team will be able to perform more effectively.

Stress and Emotions, Parts I and II

The first two workshops in the Coaching for Performance series will focus on stress and emotions. Stress has become omnipresent in our lives, and the ways in which we deal with it has everything to do with the ways in which we manage our personal and professional lives. Stress can be perceived as positive or negative pressure and, like emotions, requires a stimulus to be activated.

We will look at what stress is, how we react to it, and how we can manage it. Understanding these aspects will give you both the confidence and competence to truly maximize your daily work. Look for a separate mailing with more information about the Coaching for Performance series. Should you have any immediate questions, do not hesitate to contact me.

2. Career Management Workshop

Are you contemplating a career transition? Do you need to take stock, broaden your perspective, build confidence and gain clarity, and gain a clear sense of direction and desired financial rewards? Whether you want to carry out your current job more effectively, go for a promotion, size up new career options, take the plunge and go freelance, or set up your own business, this Career Assessment Workshop will help you through the process by supporting, inspiring and challenging you to clarify your game plan and take action.

3. Career Management Program

The October session of our Lunch & Learn Series on How to market yourself with yourCurriculum Vitae will be followed by Managing the Search Process on Thursday November20th. This program is available in a lunch series format as well as through one-on-onecoaching sessions. Look for a separate mailing with more information about this program.Should you have any immediate questions, do not hesitate to contact me.

4. Focusing Workshop

On the 21st to 22nd November 2003, in an Arete Institute workshop led by Netherlands-based psychotherapist Mical Sikkema, participants will learn the six-step process of Focusing the powerful method of body-centered emotional healing developed by psychologist Eugene T. Gendlin, Ph.D., at the University of Chicago. Focusing has applications in personal & executive coaching, creative writing, education, psychotherapy, and numerous other fields. For more information:


November 3rd WIB – Women in Business dinner
November 15th Coaching-for-Performance Workshop: Stress & Emotions Part I
November 20th Career Lunch & Learn Series: “Managing the Search Process”
November 21st/22nd Arete Institute: Focusing Workshop
November 27th The Better Management Society
November 29th Stress & Emotions Part I
December 2nd ASTD Christmas dinner
December 4th Bluebird Charity dinner
December 6th Career Assessment Workshop Part I
December 13th Stress & Emotions Part I
December 17th Career Lunch & Learn Series: “Interviewing”
December 20th Career Assessment Workshop Part II

Communication Tip of the Month : Emotional Communication

David had been on the phone for 20 minutes waiting for the airline operator to tell him the status of his afternnon flight reservation. Impatient and nervous, he lost his usual control when the lady told him that she couldn’t find it. “What do you mean you can’t find it! That’s ridiculous, I made the reservation a month ago, and I am due to leave this afternoon at 16:00,” David yelled at the airline operator.

As soon as he heard himself saying these words, he was sorry, as he knew he was alienating the only person who could help him solve his problem. By now, his level of stress was peaking, and he wasn’t sure how to deal with it.

Interestingly enough, the operator helped him out when she calmy said, “When you raise your voice, I cannot concentrate, sir.” David was lucky; she had just giving him a chance to apologise without losing face.

Two minutes later they were conversing like two adults and working on how to solve the problem. As soon as David explained how crucial this trip was for him, the operator became a solid ally who did her best to find him a space on an already full plane. Although David had attended a couple stress management workshops and was aware of some stress management techniques, this time the airline operator managed the emotional side of the conversation much better than he did.

How good are you at dealing with stress in your everyday life?

Yours truly, Karin